Shipping & Return Policies

Texstar Alarm Systems has developed the following shipping & return policies to inform our customers what they should expect in terms of shipping times and return policies. Please take a moment to familiarize yourself with our policies and feel free to contact us if you have any questions. These policies apply only to shipped merchandise and do not apply to installed home or commercial security systems, installed CCTV camera systems, or alarm monitoring contracts.

Shipping:

Free Ground Shipping to the Continental United States is included on all orders. Please allow 7-10 business days from order placement.

Orders usually ship within 2-3 business days.

Express & Priority shipping is available for an additional charge. However, please note that product typically takes 2-3 business days to ship.

Returns:

We here at Texstar Alarm Systems want you to be happy with your purchase. If you are not satisfied with an item you ordered, you may return it under the following conditions:

All items to be returned require a Return Goods Authorization (RA) number issued by an authorized representative of Texstar Alarm Systems.

To acquire a RA number, please email returns@texstaralarms.com. Please allow 1 business day to receive your RA number. Products returned without a RA number will be refused.

All non-defective returns will be processed a 15% restocking fee within 60 days of purchase. Handling fees & freight charges will not be refunded.

Non-defective products will only be accepted in RESALABLE condition with all of the ORIGINAL PACKAGING. Please do not write the RA number or any other message on the original package as this renders the product unsuitable for resale.

Defective products can be returned to Texstar Alarm Systems within 30 days of sale. After 30 days, the defective product must be returned to the manufacturer, under the specific warranty allowances.

Upon receipt of a defective product, Texstar Alarm Systems will replace the product with the identical item only.

If a replacement order is sent for a defective product, it will be shipped via ground shipping without freight expense or a handling fee to the customer.

For defective products, please place "replacement order" in the comments section of the email.

All returns for any reason whatsoever require the original undamaged packaging. Please save all original packaging.

All returns must be returned to Texstar Alarm Systems freight PREPAID regardless of reason.

Returns will not be accepted 60 days after sale regardless of reason.

Damages:

Damages are the responsibility of the carrier once the shipment has been released from Texstar Alarm Systems.

Customer is responsible for making all damage claims with the carrier as soon as the damage is detected. Please save all packaging as the carrier will want to inspect it.

All claims must be made within 10 days of receipt of goods.

No damage claims will be accepted for any reason after 10 days of receipt of goods.

Refusals:

Customer is responsible for all freight charges & return service charges on any refused order. Texstar Alarm Systems will credit your account for all merchandise, less a 10% restocking fee.

Freight charges & handling fees will not be refunded on refused orders.

For further questions or concerns, please feel free to email us at info@texstaralarms.com , or call 281-272-8600 during regular business hours.